Job Description – Assistant Manager / Manager – Sales
Position
Assistant Manager / Manager – Sales
Location
Bangalore | Gurgaon | Mumbai
Experience
5–10 Years
Industry
IT Services | SaaS | CCaaS | Cloud Communication | Contact Centre Solutions | Customer Experience (CX)
Role Overview
We are looking for experienced B2B Enterprise Sales professionals with a strong background in IT SaaS, CCaaS, CPaaS, Cloud Telephony, Contact Centre, or Customer Experience solutions.
The ideal candidate should have proven experience in direct/enterprise sales, consultative selling, solution selling, business development, and managing CXO-level stakeholders, with a consistent track record of achieving revenue targets.
Key Responsibilities
- Identify, prospect, and acquire new enterprise customers through cold calling, networking, referrals, digital outreach, and lead generation.
- Build strong relationships with CXO-level decision-makers, including CEOs, CIOs, CTOs, Heads of IT, Operations, Customer Experience, and Contact Centre.
- Manage the complete B2B sales cycle from lead generation and qualification to product demonstrations, proposals, negotiations, and deal closure.
- Understand customer requirements and recommend suitable SaaS, CCaaS, Cloud Communication, Contact Centre, and Customer Engagement solutions.
- Develop account strategies to drive customer acquisition, revenue growth, and long-term relationships.
- Manage existing enterprise accounts, channel partners, alliances, and technology partners.
- Collaborate with Pre-Sales, Marketing, Product, Delivery, and Technical teams to provide customer-focused solutions.
- Maintain accurate sales pipelines, forecasts, and business reports using CRM tools.
- Conduct market and competitor analysis to identify new business opportunities.
- Consistently achieve and exceed monthly, quarterly, and annual sales targets.
- Mentor junior sales professionals and contribute to building a high-performing sales team.
Mandatory Skills & Qualifications
- Bachelor's degree in B.E./B.Tech or equivalent; MBA/PGDM in Marketing is an added advantage.
- 5–10 years of proven experience in B2B/Enterprise IT Sales.
- Strong experience in SaaS / Software / Cloud / Solution Sales.
- Hands-on experience in Direct Sales / Enterprise Sales / Consultative Selling.
- Proven track record of achieving sales and revenue targets.
- Strong experience managing enterprise accounts and CXO-level stakeholders.
- Excellent communication, presentation, negotiation, and relationship-management skills.
Preferred Domain Experience
Candidates with experience in any of the following will be strongly preferred:
- CCaaS – Contact Centre as a Service
- CPaaS – Communication Platform as a Service
- Cloud Telephony & Voice Solutions
- Unified Communications / UCaaS
- Omnichannel Customer Engagement
- WhatsApp Business API (WABA)
- CRM & Customer Experience (CX) Platforms
- AI-powered Customer Engagement Solutions
- Contact Centre / Customer Support Technology
- Enterprise Digital Transformation Solutions
Target Companies / Preferred Background
Priority will be given to candidates who have worked in IT SaaS / CCaaS / Cloud SaaS / Contact Centre technology sales, particularly from companies such as:
Exotel, Servetel/Acefone, Capture, LeadSquared, Convox, Genesys Cloud CX, NICE CXone, Ameyo, Ozonetel, Talkdesk, RingCX, Amazon Connect, JustCall, CloudTalk, MyOperator and similar organizations.
Important: Please share CVs only of candidates with relevant IT SaaS / CCaaS / Cloud SaaS / Enterprise Direct Sales experience. General sales profiles without relevant technology/SaaS domain exposure will not be considered.
Ideal Candidate Profile
- Strong hunter mentality with proven new-business acquisition experience.
- Excellent consultative and solution-selling approach.
- Comfortable engaging with CXO and senior enterprise stakeholders.
- Ability to understand complex business requirements and map them to technology solutions.
- Strong business acumen, negotiation skills, and commercial awareness.
- Target-driven, self-motivated, and comfortable working in a fast-paced environment.
- Ability to build long-term enterprise customer relationships and drive revenue growth.
Key Skills
Enterprise Sales | B2B Sales | SaaS Sales | CCaaS | Cloud Sales | Solution Selling | IT Sales | Business Development | Enterprise Account Management | CXO Sales | Contact Centre Solutions | Cloud Telephony
