Company Description Churchgate Hospitality Private Limited (CHPL) is a hospitality-led brand house focused on creating distinct, experience-first dining concepts. Each restaurant is built around a clear cultural point of view, elevated by design, thoughtful service, and strong culinary craft. The current portfolio includes Nksha, an Art Deco-inspired North Indian fine dining concept; Otoki, a classically Japanese experience defined by precision and authenticity; and Tamak, a bold North Indian concept centered on warmth and social dining. CHPL focuses on building strong individual brands rather than replicating outlets, ensuring each concept has its own identity and memorable guest experience. Team members join a growing organization that values creativity, consistency, and genuine hospitality.
Role Description The Assistant Restaurant Manager will support the Restaurant Manager in overseeing daily operations, including floor management, guest interactions, and coordination between the kitchen and service teams in an on-site role based in Mumbai. This full-time position involves monitoring service quality, ensuring adherence to brand standards, and addressing guest feedback to maintain high levels of satisfaction. The role includes supervising staff during shifts, assisting with scheduling, training, and performance guidance, as well as supporting hiring and onboarding of new team members. The Assistant Restaurant Manager will help manage reservations, table allocations, and event or large-group requirements, while working closely with the culinary team to uphold food and beverage presentation and consistency. The role also involves basic administrative responsibilities, such as maintaining records, supporting inventory control, and ensuring compliance with hygiene, safety, and local regulations.
Qualifications
- Strong customer-facing skills, with a focus on Customer Service and Customer Satisfaction.
- Ability to support team build-out and performance through Hiring and effective Communication.
- Sound knowledge of Food & Beverage operations, including menu understanding and service standards.
- Previous experience in restaurant or hospitality management, preferably in premium or fine dining concepts.
- Excellent interpersonal skills and the ability to work collaboratively with cross-functional teams.
- Proven ability to handle high-pressure service environments and resolve operational issues promptly.
- Working knowledge of basic restaurant administration, such as shift planning, inventory support, and reporting.
- Professional fluency in English; proficiency in local languages in Mumbai is an advantage.
- Diploma or degree in Hospitality Management or a related field is preferred.
