Assistant Renewal Manager

Location: Mumbai

Company: Shivaami Cloud Services Pvt. Ltd.

Experience: 3 to 5 Years in IT Sales

Employment Type: Full-time

Joining: Immediate or ASAP preferred

Salary: Up to 8 LPA

Job Description:

• Manage the end-to-end renewal process for assigned accounts, ensuring timely and successful contract renewals.

• Build strong relationships with clients to understand their needs and ensure a smooth renewal experience.

• Collaborate with Sales, Customer Success, and Finance teams to align renewal strategies, pricing, and service terms.

• Identify and mitigate risks to renewal, including customer dissatisfaction or potential service issues.

• Maintain accurate renewal forecasting and reporting in CRM systems.

• Upsell or cross-sell additional services during the renewal process when appropriate.

• Ensure all renewal documentation, contracts, and quotes are accurate, updated, and compliant.

• Prepare and maintain accurate renewal data for all clients.

• Coordinate with clients to schedule renewal-related meetings and provide timely updates.

• Send renewal notifications ahead of expiration dates.

• Draft and manage renewal agreements, including regular follow-ups for pending signatures.

• Assign renewal invoice tasks and verify accuracy for plan details, pricing, and validity.

• Follow up on pending payments to ensure timely clearance and account continuity.

• Collaborate with Key Account Managers to support remaining backend activities related to renewals.

• Coordinate with the Support Team to resolve client issues during the renewal phase.

• Assist with Change Management and Training Coordination during client transitions.

Required Qualifications

• 3–5+ years of experience in renewal management, account management, or subscription-based sales within IT or SaaS industries.

• Strong understanding of cloud productivity suites (Google Workspace, Microsoft 365), IDAM tools (Okta), device management (ScaleFusion), and cybersecurity solutions.

• Demonstrated success managing renewal cycles and achieving high retention rates.

• Excellent communication, negotiation, and customer-handling skills.

• Hands-on experience using CRM platforms such as Salesforce, HubSpot, or Zoho CRM.

• Ability to manage large volumes of accounts and multiple deadlines efficiently.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, Information Technology, or a related field.

• Experience working with B2B mid-market and enterprise-level customers.

• Exposure to cross-functional roles involving Customer Success, Sales, and Finance teams.

• Certifications in cloud or security technologies (Google, Microsoft, Okta, etc.).