Assistant Relationship Manager

About Us

Established in 1984 in Mumbai, Natural Ice Cream has been pioneer in making artisan ice creams using only fruits, dry fruits, chocolates, milk, and sugar.

Crafting unique flavours for the last 40 years, our slogan, Taste the Original, embodies its dedication to authenticity yet with quality.

Today, Naturals Ice Cream boasts of Rs. 300+ crore turnover, 165+ outlets across various cities in 15 different states in India, offering over 20 flavours at any given time and being one of the best in customer service.

Job Objective

Assess store personnel and ensure operational efficiency. The ideal candidate will exhibit a passion for driving sales and nurturing franchise growth. Dedication to upholding operational excellence and exceeding customer expectations is essential.

Key Responsibilities

• Continuously evaluate store staff and market scenarios to identify training needs and ensure alignment with franchise requirements.
• Build and manage a team of competent workers adhering to company standards and franchise needs, optimizing labour models.
• Ensure 100% operational success in existing stores through effective management and problem-solving.
• Achieve sales and purchase targets set by the company, employing creative strategies and planning for peak periods and special events.
• Conduct market surveys for potential new stores, following the New Store Feasibility checklist provided by management.
• Develop local sales marketing strategies for new stores in accordance with franchise needs.
• Make quick and informed decisions to maintain operational efficiency, addressing situations promptly based on severity.
• Conduct monthly meetings at outlets with expenses incurred supported by the franchise.
• Participate in monthly meetings and Quarterly Business Reviews presenting results and plans.
• Discuss monthly plans and address any operational shortfalls with the franchise during scheduled meetings.
• To be responsible for the maintenance of the following Licenses in the patch of stores handled:

a) Food Safety and Standards Authority of India (FSSAI)

b) Police Licence

c) Fire NOC

d) Health & Trade Licence

e) Public Performance Licence

f) Department of Labour

Qualification & Experience

• A minimum of 2-5 years of experience in a similar line of work.
• Must be a Graduate, preferably with a hotel/hospitality management degree.