Company Description
IDFC FIRST Bank, formed in 2018 through the merger of IDFC Bank and Capital First, is a technology-driven universal bank that prioritizes ethical, customer-friendly, and innovative banking solutions. Providing a comprehensive range of services including Retail, MSME, Corporate, and Treasury Solutions, the bank is known for its customer-centric approach, offering features like ZERO FEE Banking and lifetime-free credit cards. With a focus on financial inclusion, IDFC FIRST Bank has positively impacted over 40 million customers, including women entrepreneurs and underserved communities. Recognized globally for its advanced mobile banking app and high ESG standards, the bank is committed to building a world-class institution in India.
Role Description
This is a full-time, on-site role for an Assistant Relationship Manager located in Surat. The responsibilities include managing client relationships, addressing customer queries, and ensuring tailored financial solutions aligned with client needs. The role involves contributing to the overall growth of the bank by cross-selling products, maintaining client portfolios, and achieving pre-defined targets. A strong performance focus, along with strict adherence to bank policies and regulations, is essential for success in this role.
Qualifications
- Strong interpersonal and communication skills for building and managing customer relationships effectively
- Knowledge of banking products, loan processing, and financial services for a well-rounded client advising experience
- Sales and negotiation skills to identify opportunities and cross-sell banking services
- Problem-solving abilities to efficiently address customer needs and provide customized financial solutions
- Proficiency with technology and banking software for effective account management
- Bachelor's degree in Finance, Business Administration, or a related field
- Work experience or understanding of the financial services or banking industry is an advantage
- Commitment to compliance with banking regulations and ethical practices
