About the Role
The role entails driving topline through channel partners, execution of channel policies, same day delivery performance, channel collections, network expansion, COD remittance, project execution, product wise revenue achievement and budgeting.
Responsibilities
- Responsible for building strong channel network for service expansion and business growth by tapping into potential clients and applicants.
- Responsible for branding to attract franchises and tracking new initiatives for sales support.
- Handling rebranding work by connecting with channel partners.
- Driving product-wise sales/revenue for both domestic and international markets.
- Overseeing creation, management and implementation of franchisee roadmap for growth and for achieving sales targets.
- Supervising international business initiatives.
- Overseeing the growth of business in order to compete with new Freedom Express rates.
- Ensuring timely collections from all partners, while maintaining payment hygiene and MZO.
- Responsible for handling trainings and projects for channel partners, consisting of imparting technical skills and training them on new projects.
- Handling FAB engagements and driving new schemes (domestic and international) by liaising with channel partners, channel team and international product team.
- Supervising projects for ensuring timely implementation.
- Supervising support to franchisees on MIS and related areas.
- Overseeing adherence to project execution timelines by team and channel partners.
- Ensuring regular follow up with franchises on customer issues and to assist in CRM support.
- Ensuring regular tracking of defaulters and follow ups to ensure efficiency and high levels of performance.
- Ensuring monitoring and reviewing performance with respect to targets, bookings, collection of delivery load, operations team support, aligning vacant areas of deliveries.
Qualifications
- Post Graduate (Experience in Channel Management and Development, Sales & Customer Relationship Management preferred).
- Experience in logistics and transportation industry in the area of franchisee management preferred.
Required Skills
- Good understanding of go-to-market strategies, partner segmentation, account management.
- Solid understanding of pipeline management discipline and ability to explain benefits to partners.
- Negotiation skills and ability to frame the product value proposition to customers/partners.
- Ability to manage client relationships & expectations.
- Knowledge of market dynamics in courier, transportation and logistics industry.
Preferred Skills
- Interpersonal Sensitivity.
- Ability to manage client relationships & expectations.
- Ability to inspire confidence and create trust.
- Excellent Interpersonal and communication skills.
