Assistant Quality Assurance Manager

We're Hiring || Assistant Quality Manager

• Location: Mohali – A-40
• Process: International Quick E-Commerce | Chat Process
• Working Days: 5 Days
• Week Offs: 2 Days
• Shifts: Rotational

Key Responsibilities:

• Drive quality standards and ensure consistent process adherence
• Monitor and improve Quality, CSAT, Compliance & Customer Experience metrics
• Conduct regular quality audits and identify improvement opportunities
• Lead calibration sessions and provide actionable feedback
• Coach and mentor quality analysts to enhance performance
• Identify process gaps and implement effective corrective action plans
• Partner with Operations and Training teams to drive continuous improvement
• Prepare and present quality performance reports and insights to stakeholders

What We're Looking For:

• Relevant experience in International BPO / E-Commerce / Chat Process
• Strong experience in Quality Assurance / Quality Management
• Excellent analytical, communication, and stakeholder-management skills
• Strong understanding of quality frameworks, audits, and process compliance
• Proven ability to coach teams and drive performance improvement
• Comfortable working in rotational shifts