Assistant Quality Assurance Manager

Hiring Now – Assistant Manager (Quality- BPO)

Location: Thane

Experience: 5+ Years (Including 2+ Years as AM – Quality)

Shift Timing: 6:00 PM–3:00 AM & 7:00 PM–4:00 AM IST (US Shift)

Industry: US Third-Party Collections

Employment Type: Full Time

Job Overview

We are seeking an experienced Assistant Manager – Quality to lead and oversee quality assurance for US third-party collection processes. The role involves ensuring compliance, maintaining quality standards, driving process improvements, and managing internal & client-facing communication.

Key Responsibilities

Quality Assurance

• Implement & maintain QA protocols

• Conduct audits and evaluations

• Monitor KPIs & prepare performance reports

Process Improvement

• Identify gaps and optimize processes

• Collaborate across teams to enhance efficiency

Compliance Management

• Ensure adherence to FDCPA, TCPA & client regulations

• Stay updated with US collections compliance standards

Team Leadership

• Lead, mentor & train the QA team

• Conduct refresher sessions & performance discussions

Client & Vendor Coordination

• Maintain strong relationships

• Address and resolve quality-related issues

Qualifications

• 5+ years of experience in Quality (Collections)

• Minimum 2+ years as Assistant Manager – Quality

• Strong knowledge of FDCPA, TCPA & US compliance laws

• Excellent analytical, reporting, and communication skills

Preferred Skills

• Experience working with US clients

• Strong data analysis & reporting proficiency

If this sounds like the right opportunity for you, we'd love to connect!

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