Job Outline
As an Assistant Manager, you will support the planning, coordination, and day-to-day execution of online learning programmes at ISB. You will work closely with internal teams and learners to ensure smooth programme delivery and a high-quality learning experience. The ideal candidate will have a strong background in programme management, a passion for education, and the ability to collaborate with cross-functional teams.
Key Responsibilities:
Programme Set up and Delivery
- Assist in creating andfollowing detailed programme schedules and checklists for ISB Online programmes
- Coordinate with Platform operations team, content team to ensure coursesare set up as per the schedule
- Review the programme set up as per thepolicy and theSOP
- Ensure thatprogramme milestones aremet within thedefined timelines and as per the SOP
Participant Onboarding, Engagement & Experience:
- Manage end-end programme experience, monitor participant engagement and drive initiatives to ensure programme success
- Keep participants informed aboutthe onboarding, programme schedules, announcements and respond to any queries they may have through WhatsApp, Slack, email channels
- Plan, coordinate key programme events like orientation, synchronous/Live virtual sessions on Zoom and draw insights to improve programmes and participant engagement
- Manage social learning sessions, masterclass interventions in the programme share attendance reports, feedback reports
- Make calls to participants to gather feedback and understand theirexperience and reach out to those who are falling behind to encourage them to stayon track andcomplete the programmehelping reduce dropouts and boost overall engagement.
Programme Monitoring and Feedback
- Regularly check programme dashboards and reports to track participation and learner progress
- Collect and document participant feedback and share it with relevant teams
- Assist in implementing improvements based on feedback andinternal reviews
- Monitor programme ratings on allparameters and implement improvements
Stakeholder Communication
- Liaise with internal teamssuch as content, technology, and marketing to keep the programme running smoothly
- Provide regular updatesto stakeholders and flag issuesearly for resolution
- Coordinate with programme leaders to ensurethe Live virtual sessions are run smoothly
Tools and Technology
- Use tools like Salesforce, the ISB OnlineLearning platform, Programme Management Dashboard and FreshDesk to manage programme data and learner support
- Maintain and update programme records and trackers using Excel, MS tools, and dashboard
Job Specifications:
Knowledge/Education
Graduate graduate/post-
Specific Skills
Demonstrated programme management skills; strong attention to detail;
excellent oral and written communication skills; good technical and data analytics skills; strong
interpersonal skills; event management, supportive in managing events and
engaging with clients or participants as needed; approachable and reliable team player.
Job Interface/Relationships:
Internal
- Programme Management Team
- Programme Admin, support and analytics team
- Content Team
- Platform Operations team
External
- Clients
- Participants
- Industry speakers& Collaborators
Key Responsibilities and % Time Spent
Programme set up, delivery - 15%
Participant Onboarding, Engagement & Experience - 35%
Programme Monitoring and Feedback - 15%
Stakeholder Communication - 15%
Tools and Technology - 15%
