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TP Conseil

Assistant Operations Manager

TP Conseil
Gurugram, Gurugram, India
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Job Description

We're Hiring || Assistant Operations Manager (Domestic Fintech Process)

  • Process: Fintech
  • Shifts: Rotational
  • Working Days: 6 days a week

Key Responsibilities:

  • Lead, mentor, and manage a team to achieve KPIs & SLAs
  • Drive performance metrics – Quality, Productivity, CSAT & Compliance
  • Handle escalations and ensure timely resolution
  • Conduct team huddles, coaching sessions & performance reviews
  • Ensure adherence to process guidelines and regulatory norms
  • Prepare and present daily/weekly performance reports

Preferred Candidate Profile:

  • Experience in BFSI process (Banking/Financial Services/Insurance preferred)
  • Strong people management & team handling experience
  • Excellent communication and stakeholder management skills
  • Analytical mindset with problem-solving abilities
  • Ability to work in a fast-paced, target-driven environment

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Fintech
Employment Type:
Full time

About Company

TP Conseil

Job ID: 147790473

Jobs by Skill - IT
Jobs by Skill - Non IT
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Last Updated: 19-05-2026 01:58:20 PM
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