Assistant Operations Manager

We are looking for a highly organised and execution-focused Assistant Operations Manager who can support the smooth functioning of our daily operations.

The role will involve coordinating across orders, inventory, dispatch, logistics, customer support and internal teams. The ideal candidate should be comfortable working in a fast-paced startup environment and should have a strong ownership mindset.

This is a hands-on role for someone who enjoys solving day-to-day problems, following up with teams and ensuring that things get done on time.

Key Responsibilities

• Monitor daily orders and ensure they are processed correctly.
• Coordinate with the warehouse and dispatch team for timely fulfilment.
• Track pending, delayed and priority orders.
• Ensure orders move smoothly from confirmation to delivery.

• Track shipments and resolve issues related to delayed, lost or stuck orders.
• Coordinate with courier partners for escalations.
• Monitor NDR, RTO and delivery-related issues.
• Ensure timely follow-ups on pending shipments.

• Assist in monitoring inventory levels across warehouses and stores.
• Maintain accurate inventory records.
• Coordinate with the team regarding low stock and replenishment requirements.
• Support inventory planning and stock movement.

• Work on and learn operational platforms such as Shopify, Shiprocket and Unicommerce.
• Monitor order statuses and ensure data is updated correctly.
• Assist in resolving operational issues across these platforms.

• Coordinate with different internal teams to ensure operational tasks are completed on time.
• Follow up on pending tasks and daily priorities.
• Maintain clear communication between Operations, Customer Support and other relevant teams.
• Escalate important issues to the Operations Manager when required.

• Maintain daily operational trackers and reports.
• Track important metrics related to orders, dispatch and delivery.
• Help maintain SOPs and operational processes.
• Identify recurring issues and share them with the management team.

• 1–3 years of experience in Operations, E-commerce, D2C or a similar role.
• Basic understanding of order management, inventory and logistics.
• Experience with Shopify, Shiprocket or Unicommerce will be preferred.
• Strong organisational and follow-up skills.
• Good communication skills.
• Comfortable working with Excel or Google Sheets.
• Ability to handle multiple tasks and priorities.
• Strong problem-solving mindset and attention to detail.
• Comfortable working in a fast-paced startup environment.