Assistant Operations Manager

Ensure smooth hospital operations by maintaining service quality, efficiency, compliance, and best industry practices.

1. Operations Management

• Oversee daily hospital operations across units
• Resolve operational issues and ensure service excellence
• Monitor key areas: infection control, biomedical, utilities, housekeeping & costs
• Track OPD/IPD performance, discharge TAT & patient satisfaction
• Conduct regular audits, visits & team training

2. Data & Reporting

• Compile daily & monthly MIS reports
• Monitor operational data and take corrective actions
• Maintain key registers (linen, vehicle, etc.)

3. Administration & Facility

• Ensure cleanliness, hygiene & infection-free environment
• Supervise housekeeping, staffing, duty allocation & attendance
• Manage biomedical waste disposal as per norms
• Coordinate with nursing & other departments
• Ensure patient readiness before admission

4. Team & Compliance

• Train staff on policies & best practices
• Ensure discipline, grooming & adherence to hospital protocols
• Handle patient concerns and improve experience
• Support audits, budgeting & compliance activities