Company Description
HappyLocate, founded in 2016, is a leading platform simplifying employee relocations across 16,000+ pin codes in India. We specialize in services including house shifting, pet relocation, office moves, and house search assistance. Leveraging advanced technology and customized solutions, we ensure seamless management of the entire relocation journey, from planning to post-move support. Trusted by a growing base of satisfied customers, we strive to deliver reliable and efficient relocation experiences.
Role Description
We are looking for a detail-oriented and customer-focused Operations Manager to manage end-to-end operations while ensuring service excellence, profitability, and team efficiency.
Key Responsibilities
- Manage on-ground operations (IPOs) and ensure effective Supply Chain (CCC) governance.
- Identify, onboard, and strengthen partnerships across multiple categories, including CHAs, Freight Forwarders, Pet Handlers, and Pet Carrier Manufacturers, primarily across India.
- Oversee partner and vendor performance management, including implementation of rewards and penalties.
- Handle procurement and pricing for all services (Taxi, CHA, Freight Forwarders, Vets, AQCS), ensuring targeted profitability.
- Build and maintain strong relationships with Government Clearance Officers across various states.
- Manage domestic and international courier partners.
- Drive strategic initiatives aimed at reducing operational costs.
- Lead and manage teams, ensuring operational efficiency and timely delivery
Qualifications & Skills
- 3–5 years of experience in Operations, preferably within the Packing & Moving / Relocation industry.
- Strong understanding of vendor management, pricing strategies, and operational workflows.
- Excellent verbal and written communication skills.
- Enterprising and solution-oriented mindset with the ability to identify challenges and drive resolutions.
- Flexible to coordinate with on-ground teams during early mornings or late nights, as required.
- Customer-centric approach with strong analytical and problem-solving skills.
- Proficient in English and Hindi.
