Assistant Operations Manager - Background Verification

Company Description

Genuine Verification Services has been a trusted name in the background verification industry since 2010. Serving clients from corporations, banks, and Non-Banking Financial Companies (NBFCs), we empower organizations to make confident and informed decisions. With over a decade of experience and more than 200 clients, we deliver top-tier verification services with accuracy and speed.

Role Description

This is a full-time Assistant Operations Manager BGV Operations role.

The role involves managing day-to-day background verification operations, including case allocation, turnaround time (TAT) tracking, vendor coordination, quality control, and operational issue resolution. You will work closely with internal teams and external partners to ensure timely and accurate delivery of verification reports.

This is a hands-on execution role and requires active involvement in daily operations rather than high-level coordination only.

Qualifications

13 years of experience in employee background verification operations.

Strong understanding of end-to-end BGV workflows (employment, education, address, criminal checks, etc.)

Experience managing vendors and meeting SLAs

Ability to handle multiple cases in a volume-driven environment

Strong attention to detail and ownership mindset

Clear written and verbal communication skills