You could be the right candidate if you
- Have 5-6 years of experience in Travel Insurance operations and claims management with at least 2-3 years experience in lead/ equivalent role.
- Expert knowledge of Travel Insurance product features, process, regulatory and compliance requirements and implementation and management of comprehensive Travel insurance operations & claims management process.
- Aware of International Travel Insurance Medical Claims, terms & systems
- Understand the International Travel Insurance TPA ecosystem and have experience of managing TPA model
- Have startup experience or setting up a team from scratch (Preferred but not mandatory)
- Can make informed decisions, swiftly and are adept at creative problem solving; have good judgment and analytical skills
- Have excellent verbal and written communication skills and strong negotiation skills.
- Thrive in environments that celebrate co-creation and collaboration.
- Have high resilience - can manage yourself, your teams and your peers when faced with ambiguity or failure
This could be the gig for you if you
- Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas.
- Join hands with other colleagues to solve for the customer.
- Like to work in a culture where everyone can see what others are doing.
- Take help from others when stuck and encourage others when there are setbacks.
- Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization.
- Have strong clinical knowledge and clinical decision-making skills
- Have built best-in-class processes from scratch
- Are passionate about leveraging digital tools to transform customer experience
