Assistant Manager Training

Assistant Manager – Training

Location: Indore

Shift: Flexible to support Mexico & Brazil operations

AM Salary – 10.5L to 11L

Experience

• Minimum 6+ years of overall experience in Learning & Development.
• At least 3 years of people leadership experience managing a training team within an International BPO environment.
• Strong BFSI experience with exposure to:
• Fraud Operations
• Credit Card Services
• Chargebacks & Disputes
• Risk & Compliance
• Financial Services Operations

Key Responsibilities

• Lead end-to-end training operations, including New Hire Training, Refresher Training, Cross-skilling, and Nesting Support.
• Manage and develop a team of Trainers to achieve business and learning objectives.
• Drive training governance, certification frameworks, and quality standards.
• Ensure alignment of training programs with business and client requirements.
• Monitor training effectiveness, certification performance, and speed-to-proficiency metrics.
• Partner with Operations, Quality, Recruitment, and Client stakeholders to drive consistent learner outcomes.
• Standardize training processes and best practices across supported geographies.

Interested candidates can share resume on

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