Summary
Responsible for driving trade sales revenue through effective relationship management with travel agents, TMCs, and trade partners. Ensure market penetration, customer satisfaction, and alignment with organizational goals while leading a high-performing team.
Key Responsibilities
Revenue Achievement
- Meet or exceed agreed trade sales revenue targets for the city.
- Implement strategies to maximize revenue across domestic and international routes.
Trade Partner Relationship Management
- Build and maintain strong relationships with trade partners, TMCs, and agencies.
- Conduct regular reviews and agenda-driven meetings to expand business opportunities.
Team Leadership & Development
- Coach and mentor team members to achieve organizational vision and prepare for higher responsibilities.
- Maintain high engagement through regular meetings, brainstorming sessions, and recognition activities.
Collaboration & Synergy
- Work closely with corporate and trade teams to generate leads and ensure smooth servicing of trade-centric agents.
- Coordinate with internal departments (Sales Support, Commercial, etc.) for seamless operations.
Customer Service & Satisfaction
- Ensure timely and efficient handling of customer queries and complaints.
- Provide accurate information on products, policies, schemes, and schedules.
Market Intelligence & Reporting
- Share timely MIS and actionable insights with leadership to track revenue and respond to market trends.
- Monitor competitor practices and adjust sales strategies accordingly.
Networking & Market Coverage
- Ensure widespread market coverage through planned sales calls and participation in trade events, roadshows, and product presentations.
- Enhance brand visibility in the trade segment.
Acquisition & Business Development
- Develop a strong pipeline for new trade partners and SMEs through referrals, social media, and industry forums.
Key Skills & Competencies
- Strong negotiation and relationship management skills.
- Ability to lead and motivate teams in a dynamic environment.
- Analytical mindset with proficiency in data-driven decision-making.
- Excellent communication and networking abilities.
- Revenue achievement vs. target.
- Number of new trade partners acquired.
- Customer satisfaction scores.
- Market share growth in trade segment.
Minimum Requirement
Should be graduate with minimum 3 years relevant travel industry background.
