Assistant Manager - Technology, HR and Business Operations

Experience: 3–7 years

Location: Mumbai – Bandra / Goregaon preferred

Work Pattern: 70% Office / 30% Field

Travel: Required

Reports to: Founders / Senior Management

Role Purpose

Coordinate technology partners, payment gateways, business systems, HR and compliance. Development experience is not required, but strong technology understanding is essential.

Key Responsibilities

- Coordinate website, app and technology partners.

- Manage systems, software, access, bugs and improvements.

- Coordinate CRM, ordering and communication platforms.

- Identify automation opportunities.

- Manage payment gateway onboarding, transactions, refunds and settlements.

- Coordinate with banks, payment providers and finance.

- Support recruitment, onboarding, employee records, attendance and payroll inputs.

- Track licences, registrations, agreements and deadlines.

- Coordinate with accountants, lawyers, vendors and advisors.

- Prepare reports and support operational projects.

- Attend vendor and partner meetings as required.

Essential Skills

- Understanding of payment gateways, APIs and integrations.

- Familiarity with SaaS and business systems.

- Strong Excel / Google Sheets skills.

- HR administration and compliance experience.

- Strong organisation, communication and follow-up.

- Vendor management, negotiation and problem-solving skills.

- Ability to work independently across multiple responsibilities.

- Preferred: E-commerce, FinTech, SaaS, hospitality technology, D2C or startup experience