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Assistant Manager-Technical Support

Miko
Mumbai
2-6 Years
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Job Description

Key Responsibilities:

  • Manage a team of technical support engineers to ensure customer issues are resolved promptly
  • Monitor and manage the support queue to ensure the timely resolution of customer issues
  • Troubleshoot complex technical issues related to IoT devices and escalate issues to appropriate teams when necessary
  • Develop and maintain documentation of technical support processes and procedures
  • Provide coaching and mentoring to technical support engineers to help them develop their skills and knowledge
  • Collaborate with other departments to ensure effective communication and resolution of customer issues
  • Conduct regular performance evaluations of technical support engineers and provide feedback to help improve their performance
  • Ensure customer satisfaction by providing high-quality technical support

Qualifications:

  • Bachelors degree in Computer Science, Information Technology, or related field
  • Proven experience managing a technical support team
  • Experience troubleshooting IoT devices
  • Strong communication and interpersonal skills
  • Ability to work well under pressure and in a fast-paced environment
  • Experience with ticketing systems and customer support software
  • Strong analytical and problem-solving skills
  • Ability to work night shifts

More Info

Job Type:
Permanent Job
Industry:
Consumer Electronics
Role:
Technical Support
Function:
IT/Software Development - Other
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Miko

Founded in 2015, Miko is an advanced consumer robotics innovations lab passionate about bringing the best of technology to young learners everywhere. Home to the world's leading educators, engineers, psychologists and content developers, Miko takes learning to a whole new level through state-of-the-art artificial intelligence, robotics and loT. The company has a global mindset with offices in the innovation hubs of Silicon Valley and Mumbai.
Our latest product, Miko 3, is an Al-powered intelligent robot that uses playful, conversational learning to educate, engage and entertain kids aged 5-10 years. Its personality brings wit and fun into a home in ways that other technology does not. It has an adaptive personality, dozens of emotions, and millions of topics and themes to learn from.

Job ID: 119872577

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Last Updated: 10-03-2026 09:06:51 AM
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