About AGS
AGS Health is more than a revenue cycle management company – we're a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, we are the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S. Our global team specializes in a variety of care settings, specialties, and billing systems.
Detailed responsibilities
Strategic Planning, Leadership, and Resource Management
- Set strategic direction for training programs aligned with organizational goals
- Manage training budgets and oversee resources
Training Needs Analysis, Program Design, and Development
- Lead the design and development of innovative training programs
- Ensure programs meet business needs and maintain industry standards
- Responsible for Anchor program management (part of MDP), maintaining dashboards
Quality Assurance, Process Improvement, and Innovation
- Establish quality standards for training delivery
- Monitor program outcomes and implement improvements
- Plan the annual benchmarking exercise including job study, overseeing the creation of assessments, and data analysis and identification of inferences and recommendations
Team Performance Management and Development
- Manage and lead teams of lead trainer and training specialist
- Conduct performance reviews and foster a culture of continuous improvement
- Conduct calendarized Classroom Observation Sessions (CROS) for the trainers, documenting the feedback and development plan for the trainers
Stakeholder Engagement and Collaboration
- Act as the primary point of contact with VLs for training initiatives on training coverage, participation status and training outcomes
Geo Responsibility
Oversee training operations (CSB) across multiple delivery centers (typically more than two), ensuring consistency in training delivery, resource allocation, and adherence to organizational standards
Skills:
- Strong strategic leadership and team management skills.
- Advanced expertise in training methodologies, program development, and performance evaluation.
- Excellent communication and interpersonal skills, with the ability to influence at all levels.
- Proficiency in Microsoft Office, Learning Management Systems, and content authoring tools.
- Strong financial acumen and experience in budget management.
- Personal Attributes: Visionary, proactive, results-oriented, and able to thrive in a fast-paced, dynamic environment.
Competencies:
- Strategic Leadership: Ability to set and drive the strategic direction of the training function in alignment with organizational goals.
- Communication: Exceptional communication skills, with the ability to articulate complex ideas clearly and effectively to senior leadership.
- Training Expertise: In-depth knowledge and experience in training program design, delivery, and evaluation.
- Analytical Thinking: Strong ability to analyze complex data sets and use insights to drive strategic decisions.
- Problem Solving: Ability to anticipate potential issues and develop robust, practical solutions.
- Adaptability: Flexibility to adapt strategies and methods in response to changing business needs and market conditions.
- Collaboration: Ability to build strong relationships across departments and influence decision-making at the executive level.
Experience:
Experience: 4-7 years of experience in training and development, with at least 2 years in a leadership role. Experience in the service or healthcare industry is highly desirable
