About the Opportunity

Job Description

Title AssistantManager, Support and Control Group

Department GPS Operations Governance

Location Gurugram/Home

Reports To Manager, GPS Operations Governance

Level 4

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our team and feel like you're part of something bigger.

About the Team

The Process Support and Control Group functions as the enterprise-level governance authority for organizational processes. The team is responsible for defining, overseeing, and sustaining process governance standards to ensure that all business processes are consistent, compliant, scalable, and aligned with Fidelity's strategic objectives.

This team plays a critical role in enabling and governing process changes arising from procedural updates, regulatory requirements, or enterprise-wide transformations. It ensures that process outputs consistently align with organizational goals while driving alignment across business units and support functions.

In addition, the team owns and manages the enterprise implementation and adoption of the SAP Signavio tool, establishing a standardized process taxonomy and a centralized repository for process manuals and process maps across Fidelity.

Key Responsibilities

• Define, maintain, and enforce process governance frameworks, standards, and controls.

• Govern and support process changes driven by procedural updates, regulatory requirements, and enterprise initiatives.

• Partner with business and support teams to design, validate, implement, and communicate process changes in a controlled manner.

• Coordinate across business, operations, technology, risk, compliance, and support teams to ensure end‑to‑end alignment.

• Serve as the single point of contact for process‑related governance decisions and escalations.

• Lead and own the enterprise‑wide implementation and governance of SAP Signavio.

• Establish and manage an enterprise process taxonomy and a centralized repository for process manuals, SOPs, and process maps.

• Embed risk and control requirements within processes and support audits, reviews, and remediation activities.

• Drive continuous improvement, standardization, and process excellence, supporting automation and digital initiatives.

Required Skills & Competencies

• Strong Pension administration, product and regulatory understanding.

• Strong understanding of enterprise process governance, controls, and operations, with a strategic execution mindset.

• Hands‑on experience with SAP Signavio or similar BPM tools, including process documentation and governance.

• Strong with MS office tools (Word, Excel, PowerPoint, Power BI, etc)

• Proven ability to manage enterprise‑wide change and influence outcomes in complex, matrixed environments

• Excellent analytical skills, structured documentation, and governance discipline, with attention to detail

• High level of ownership, accountability, and proactive problem‑solving approach

• Strong communication and cross‑functional coordination skills across business and support teams

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.