Assistant Manager / Supervisor

Job Description & Requirements

About us

We are a leading pizza delivery and takeaway brand with a strong presence across the island. We are committed to delivering exceptional food and service to our customers whilst creating a vibrant workplace culture where our team members can grow and thrive. With a focus on innovation, quality, and customer satisfaction, we continue to expand our presence and seek passionate individuals to join our dynamic team.

About the role

We are looking for a Assistant Manager / Supervisor to join our Team on a full-time basis. This is an exciting opportunity for someone ready to develop their management skills in the fast-paced hospitality and pizza delivery industry. Reporting to the Store Manager, you will play a crucial role in supporting day-to-day operations, leading our team, and ensuring we consistently deliver excellent customer service. This position offers the perfect platform for ambitious individuals looking to build a rewarding career in restaurant management.

Key responsibilities:

1. Supporting the Store Manager in overseeing all aspects of store operations, including food preparation, delivery logistics, and customer service

2. Leading, motivating, and supervising a team of delivery drivers and in-store staff to ensure high performance and engagement

3. Ensuring adherence to quality standards, health and safety regulations, and operational procedures

4. Managing inventory, stock control, and ordering processes to maintain optimal levels of ingredients and supplies

5. Handling customer inquiries and resolving complaints in a professional and timely manner

6. Contributing to revenue targets and profitability through effective cost management and sales promotion

7. Assisting with staff recruitment, training, and development initiatives

8. Maintaining cleanliness and standards throughout the store and delivery vehicles

9. Analysing operational data and suggesting improvements to enhance efficiency and customer satisfaction

10. Stepping in to cover shifts when required and ensuring continuity of service

What we're looking for:

1. Non Prior experience or Prior experience in a hospitality, retail, or food service management environment is highly desirable

2. Strong leadership and people management skills with the ability to motivate and develop team members

3. Excellent communication and interpersonal abilities, with a customer-first mindset

4. Proven ability to work effectively in a fast-paced, high-volume environment

5. Problem-solving skills with the capacity to make decisions independently and as part of a team

6. Proficiency in basic computer systems and point-of-sale (POS) operations

7. A strong work ethic, reliability, and commitment to meeting operational targets

8. Relevant qualifications in hospitality management, food handling certification, or equivalent on-the-job experience

9. Willingness to learn and grow within the Team

What we offer

We value our team members and are committed to supporting their growth and wellbeing. We offer a competitive salary package commensurate with experience, opportunities for career progression , comprehensive on-the-job training and development programmes, a supportive team environment where you can develop your management capabilities. We also provide a positive workplace culture that encourages innovation, teamwork, and personal achievement. We believe in investing in our people and creating pathways for long-term career success.