Assistant Manager, Student Services

ABOUT THE ROLE
The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly international student population. Reporting to the Vice President, this role combines hands-on casework with team leadership, and ensures the department meets EduTrust and SWDA requirements.

KEYRESPONSIBILITIES

Departmental Leadership

. Oversee daily operations of the Student Service Department

. Supervise and guide Student Service Officers/Executives, assigning caseloads and reviewing their work

. Set service standards and workflows for welfare, discipline, attendance, and student support

. Update the Vice President on department performance and EduTrust/SWDA/ICA compliance

. Represent the department in cross-functional meetings as needed

Team Management& General Student Services

. Lead and supervise the Student Services Team

. Handle student admission, withdrawal, course completion, and attendance records

. Cover the front desk and assist walk-in students with enquiries, feedback, and complaints

. Respond to email and phone enquiries

. Coordinate admin matters across departments

. Support student events, orientation, and graduation as needed

. Check in on student wellbeing

. Act as the main contact point for students

. Take on other duties as assigned

International Student Support

. Support Student's Pass applications and renewals, and related ICA matters

. Track compliance with Student's Pass conditions and flag at-risk cases early

Student Welfare & Pastoral Care

. Support students with academic, personal, and social concerns escalate complex cases to the Admissions team, Academic Department, or Vice President

. Follow up on attendance issues in line with EduTrust/SWDA requirements

. Support discipline processes, including case records and follow-up

. Help organize student wellbeing activities