- Support assessment of all aspects of business performance in the functional area: create and design dashboards, evaluate metrics and outputs, and report on business performance.
- Support the functional area s scorecard, ensuring alignment with the wider IT reporting frameworks. Manage complex data collation across activities and from multiple sources to enable regular scorecard production.
- Champion and support team scorecard production and metrics-based business performance improvement within teams across the business area.
- Ideate, build, and implement new service lines within the business performance team for the core business to operate smoothly and efficiently.
- Understand and measure key business indicators such as productivity, net utilization, efficiency, etc., across various teams.
- Conduct data collection, interpretation, and visualization across various performance-related metrics in a timely manner.
- Diligently work on maintaining and being responsible for certain internally auditable functions.
- Interact with the management team and appraise them of the site s performance and auditable functions.
- Be open to taking up additional responsibilities and working in other areas like L&D and BCP (shoulder running site-level BCP activities).
Essential Skills/Experience
- 6-7 years of relevant experience in business performance or related role
- Strong skills on Microsoft Office
- Strong analytical background
- Excellent interpersonal and communication skills, with strong leadership focus and attention to detail.
- Ability to interpret and communicate technical information into business language
- 2 years hands-on experience with BI tools with excellent knowledge of PowerBI
- Excellent business presentation skills
Desirable Skills/Experience
- ITIL Foundation
- Experience creating and publishing periodic scorecard metrics/risk indicators
- Working knowledge of analysis tools (e.g., R, Predictive Workbench, Python)
- Experience in working with vendors and contractors
- Minimum Bachelors degree is essential; Masters degree will be preferred
- Preferable industry experience in IT Services, Technology Centers, or Consulting
- 6-7 years relevant experience in a similar role
