Assistant Manager - Store Operations
Key Responsibilities:- Store & Employee Operations . Act as the first point of contact for Pan India store operations across 25 locations for operation escalations. . Coordinate store employee onboarding and offboarding, including replacement follow-ups. . Track and follow up on Pan India store employee IBM mandatory training completion. . Monitor store team attendance and follow up on deviations. . Conduct store and warehouse visits. . Organize weekly / fortnightly Pan India store calls. . Serve as the first point of contact for LL escalations. . Track B2C courier shipments and ensure timely delivery. . Manage manpower arrangement for laptop packing activities. Warehouse & Logistics Operations . Serve as the first point of warehouse escalations. . Coordinate between stores and mother warehouse (FTWZ & DTA). . Handle warehouse escalations and ensure timely resolution. . Follow up on store-to-warehouse and warehouse-to-store logistics movement. . Ensure RFD center productivity, on-time receiving, and asset handover. . Monitor Warehouse SLA and RFD SLA, including monthly RCA preparation. . E-Way bill Part B management for all shipments Packing Material & Procurement . Follow up on store packing material requirements. . Coordinate dispatch of packing materials from the mother warehouse. . Manage packing material procurement and availability. Store Setup & Inventory . Support store migration and new store setup activities. . Coordinate yearly wall-to-wall inventory (twice a year) across Pan India locations. . Track daily Pan India allocation and return collection details. Billing, MIS & Reporting . Prepare weekly transport MIS (Forward, Reverse & Bulk). . Collect and validate monthly store-to-warehouse and warehouse-to-store movement data for CX billing. . Handle Pan India CX billing inputs collection, validation, and submission to finance. . Manage vendor billing, including monthly transaction validation and finance submission. . Handle exceptional CX service requests and ensure correct billing to CX. . Prepare monthly missed SLA reports with RCA for Pan India stores. . Prepare data for Monthly MBR, QBR, and ABR reviews. . Conduct monthly metrics review with IBM. Training & additional projects . Organize regular ground team training sessions with customers and DHL. . Support and manage additional projects as assigned.
