Job Overview
The role is to ensure smooth, accurate, and timely patient admission, bed allocation, documentation, financial clearance, and coordination for Cash, TPA, Corporate, PSU, CGHS & ECHS patients as per hospital SOPs, payer guidelines, and admission protocols.
Key Responsibilities
- Handle patient admission & Settlement process for planned, emergency, and transfer cases.
- Verify patient identity, demographic details, consultant details, and admission documents in HIS.
- Coordinate bed allocation and admission & Discharge confirmation with nursing, bed management, Billing and clinical departments.
- Explain admission process, estimate, package, deposit, payer eligibility, and hospital policies to patients/attendants.
- Process admissions & Settlement for Cash, TPA, Insurance, Corporate, PSU, CGHS & ECHS patients as per defined guidelines.
- Verify authorization letters, corporate approvals, insurance cards, referral letters, and required documents before admission.
- Collect admission deposits, undertakings, consent forms, and financial documents as per policy.
- Ensure accurate tariff selection, payer mapping, package allocation, and billing category updating in HIS.
- Coordinate with TPA/Billing department for cashless approvals and admission clearance.
- Maintain admission records, forms, files, and documentation for audit and compliance purposes.
- Coordinate with doctors, nursing, billing, and support services for smooth patient admission & Settlement experience.
- Handle patient/attendant queries and provide proper guidance regarding admission, Settlement and financial processes.
- Ensure timely communication of bed status, admission updates, and pending clearances.
- Follow hospital SOPs, NABH standards, and admission compliance protocols.
Required Qualifications & Skills
- Graduate preferably in Healthcare / Hospital Management / Commerce.
- Minimum 2 years of experience in hospital admission/front office operations, preferably in multi-specialty hospital.
- Knowledge of hospital admission, settlement and patient registration processes.
- Understanding of Cash, TPA, Insurance, Corporate, PSU, CGHS & ECHS admission & Settlement protocols.
- Hands-on experience with HIS and patient registration systems.
- Good communication, coordination, and patient handling skills.
- Basic computer and MS Excel knowledge.
- Ability to manage emergency and high patient flow situations.
Remuneration: As per industry standards
Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.
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