The role encompasses soft services management including handling all administrative activities like maintenance of office equipment, Housekeeping, Healing Room, Mail Room, Key Room, Concierge Desk, and maintenance of office Horticulture & Pest control.
Monitoring and supervising Service Now workflows and operations.
Coordinate all logistical preparations for client conferences, meetings, and scheduled visits during assigned shifts.
Conducting routine site walk around to ensure high cleanliness standards, manage safety protocols and ensure regulatory compliance.
Assess overall service delivery performance of housekeeping vendors.
Facilitate coordination meetings with vendors to resolve service-related issues and vendor performance against established metrics.
Verify vendor staffing levels comply with contractual agreements.
Audit staff attendance records and conduct grooming inspections.
Ensure cafeteria tables remain clean, properly arranged, and well-maintained and ensure the functioning of all appliances.
Coordinate building maintenance activities with relevant stakeholders.
Oversee client's relations, addressing and resolving any issues or concerns promptly.
Organize training sessions for facility executives and vendor staff.
Process monthly invoices and validate ESI and PF payments for JLL sub vendor staff.
Handle invoice processing of Deloitte empaneled vendors for various services including stationery and couriers.
Collecting quarterly No Due Certificates from JLL vendor partners for Pan India including RE (Responsibility of Srinivas Badigam).
Daily monitoring of Airtel DTH connections and following up with the client and vendor partner for Annual subscription.
Prepare Monthly Management Reports (MMR) and Quarterly Business Reviews (QBR).
Submit daily, weekly, and monthly reports to the Block Lead.
Supervise daily event setup execution according to scheduled requirements.
Following up with the team to provide necessary support for Blitz arrangements on weekends.
Manage key inventory and maintain records in the key management system.
Responsible for sharing the required inputs for the preparation of OPEX budget.
Ensuring adherence to Professional medical incidents are addressed immediately and prepare reports.
Process documentation in the Gate Pass application for material movement approvals.
Upload vendor staff information to the Dbadge system for access card issuance.
Monitor daily ODC cleaning activities.
Maintain stores according to 6S standards.
Prepare monthly store requisitions for housekeeping chemicals and consumables.
Track housekeeping staff attendance rates and turnover.
Update weekly JLL attendance records in the WPI system.
Schedule and coordinate quarterly cleaning of IDF, MDF, and electrical rooms.
Oversee clock room and healing room operations.
Conduct daily ambulance readiness audits.
Manage scrap disposal processes.
Track and close SLA and photo audit observations, reporting to Block Lead.
Submit monthly stationery requirements for purchase order generation.
Maintaining Gym and Recreation facilities are maintained well and report any observations to RE.
Resolve ServiceNow and QR code tickets promptly.
Provide operational support for events including Family Day, Impact Day, and 10K run.
Coordinating with talent team to provide the required support for W2D arrangements on weekly basis.
Fulfill daily helper assignment requests as per the professionals requests.
Oversee pest control activities daily and ensure pest free area.
Coordinate with horticulture vendors for on-site landscaping maintenance.
Manage mail room operations.
Track daily consumption of housekeeping chemicals and consumables.
Support the Facility Manager with all soft services operations and reporting requirements.
Create weekly shift schedules for facility executives
Enforce rigorous hygiene protocols including cleaning, disinfection, and sanitization per established schedules.
Share all scheduled meetings and monthly scorecard reviews with vendor partners.
Participate in recruitment interviews for facility executives and housekeeping supervisor positions.
Liaise with security teams to facilitate smooth material movement in and out of the facility.
Perform regular inspections of reception, lobby areas, and restrooms to ensure quality standards.
Communicate all operational updates to Block Leads.
