Assistant Manager - Service Performance

Rhea Healthcare

Gurugram

5-8 Years

6 - 10 LPA

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Posted 21 days ago
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Job Description

We are looking for a dedicated and results-oriented Assistant Manager - Service Performance to enhance our service delivery and customer experience. The ideal candidate will be instrumental in monitoring customer interactions, leading internal quality audits, and driving operational improvements across all units. This role requires a keen eye for detail, strong communication skills, and a passion for fostering service excellence.

Key Responsibilities

Service Delivery & Monitoring:
Support unit service delivery by actively monitoring and observing customer interactions across all touchpoints.
Provide assistance to frontline employees as needed, ensuring they engage smoothly and effectively with customers.
Quality Audits & Improvement:
Lead and manage internal service quality audits to identify areas for enhancement.
Collaborate in co-designing operational improvement plans and facilitate their effective implementation.
Work closely with each unit to address and close all audit-related gaps.
Training & Development:
Contribute to the creation of Service Excellence Training Modules and content.
Conduct coaching sessions and workshops to ensure the practical implementation of classroom training.
Accountability:
Ultimately accountable for the overall customer experience at the units.

Educational Qualifications

A bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.

Required Skills

Service Orientation: Strong commitment to delivering and improving customer service.
Analytical Skills: Ability to observe, analyze, and identify areas for operational improvement.
Leadership & Auditing: Experience in leading audits and guiding teams towards performance goals.
Communication & Training: Excellent verbal and written communication skills, with the ability to conduct effective training and coaching.
Collaboration: Proven ability to work cross-functionally with various units and teams.
Problem-Solving: Proactive in identifying and resolving service-related issues.

More Info

Job Type:

Permanent Job

Industry:

Hospital

Role:

Configuration Mgr /Release Manager

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Rhea Healthcare

Motherhood is a specialty hospital chain with 23 Hospitals across 11 cities in India that provides world-class comprehensive women & child health care in a homely and comfortable environment We are known for our compassionate and efficient service, along with our drive to enhance every aspect of a woman’s life through our commitment to excellence. Since our inception, we have expanded to not only provide care for women, but to also make sure that young children receive paediatric healthcare of the same promised quality. Our greatest pride lies with our integrated brand leading in providing holistic care for women and children. From puberty through womanhood and old age, we seek to provide diagnoses and treatments for all kinds of gynaecological and reproductive health conditions that a woman might suffer through during her lifetime. We lead in providing care that ensures smooth labour and delivery without any complications, all while protecting the dignity of the mothers and enabling them to make informed decisions with our full and continuous support. Similarly, our childcare also provides diagnoses and treatments for the entire lifecycle of children, starting from the fetal stage and spanning all the way till adolescence and young adulthood. We monitor their growth and supply vaccination to ensure that they lead healthy lives to their fullest extent. Our superior service is only aided by our state-of-the-art technology and infrastructure, which guarantee an experience of the highest quality.

Job ID: 123849691

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