Position Overview:
Job Title: Assistant Manager /Senior Executive - Human Resources
Department: Human Resources
Job Location: Worli, Mumbai
Position Overview:
The Assistant Manager /Sr. Executive Human Resources will play a key role in driving employee engagement, conducting surveys and NPS analysis, enhancing employee experience, and managing grievance and exit processes. The role focuses on creating a motivated, transparent, and feedback-driven work culture through structured engagement initiatives, town halls, recognition programs, wellness activities, and effective internal communication.
Key Responsibilities:
1. Employee Engagement, Events & Communication (Core Function)
- Plan, organize, and execute employee engagement activities, celebrations, and cultural events across all locations.
- Plan and coordinate Town Halls and communication forums to strengthen leadership connect and transparency.
- Design and implement Rewards & Recognition (R&R) programs to appreciate employee contributions and achievements.
- Develop and manage annual engagement calendars and action plans based on survey insights.
- Prepare and monitor event budgets, ensuring impactful and cost-effective execution.
- Coordinate with the Marketing team to upload event photos and videos for employer branding on social media and internal platforms.
- Create and share internal HR newsletters, updates, and event highlights to strengthen employee communication.
- Support employee wellness programs, including stress management, health sessions, and well-being drives.
- Organize or support CSR activities to build organizational pride and connection.
2. . Employee Surveys & NPS (Core Function)
- Conduct employee engagement surveys, pulse surveys, and polls as needed, emphasizing continuous listening and data-driven action.
- Analyse survey data and prepare detailed reports highlighting insights, trends, and improvement areas.
- Share survey findings with management and employees, facilitating understanding and discussion of results.
- Facilitate action planning based on survey insights and track the implementation of these actions.
- Monitor and analyze Employee Net Promoter Score (eNPS) to gauge engagement levels.
- Maintain a dashboard of engagement metrics (participation rates, feedback scores, event ratings).
- Use data-driven insights to evaluate the effectiveness and ROI of HR initiatives.
3. Employee Experience, Grievance Handling & Exit Management (Core Function)
- Serve as the first point of contact for employee grievances, ensuring timely and impartial resolution.
- Conduct exit interviews to capture feedback and identify improvement opportunities.
- Prepare and share Exit Interview Reports summarizing trends and recommendations.
- Analyze attrition data and develop retention strategies based on key insights.
- Implement employee feedback and suggestion mechanisms, ensuring timely closure and communication of outcomes.
- Promote a positive, inclusive, and feedback-driven workplace culture through consistent engagement and follow-ups.
4. HR Operations (Supportive Role)
- Coordinate and manage mid-year medicals for food handlers as per company policy.
- Ensure timely issuance and maintenance of employee name badges& Uniforms.
- Support HR audits, compliance checks, and related operational activities.
5. Culture, Recognition & Continuous Improvement
- Champion company culture, values, and recognition through regular communication and engagement programs.
- Ensure visibility of R&R winners across internal platforms and social media.
- Benchmark engagement practices and suggest innovative improvements to strengthen workplace culture.
- Track and evaluate the effectiveness of HR programs to ensure alignment with organizational goals and employee satisfaction.
Qualifications & Experience:
- Bachelor's degree or MBA in Human Resources or related field.
- 36 years of experience in HR Operations, Employee Engagement, and Employee Relations.
- Experience in the hospitality or service industry preferred.
- Strong communication, coordination, and stakeholder management skills.
- Proficiency in MS Office and HR survey tools.
Key Competencies:
- Employee-centric and approachable personality
- Strong event planning and execution skills
- Creative and proactive in engagement and branding initiatives
- Excellent communication and interpersonal abilities
- Analytical and data-driven approach
- Empathetic, organized, and collaborative team player
