Job description:
The Assistant Manager/Senior Executive, Enablers Team, Partners Development Division (PDD) will implement enablers and resources to equip and support AIC's Account Managers to better engage community care providers and other non-care partners towards achieving AIC's goals and outcomes.
The job scope includes:
- Operationalise the Partners Relationship Management System
- Ensure proper documentation of system requirements, user guides and materials.
- Work closely with IT team to ensure timely resolution of system issues and operability of systems for optimal user experience.
- Monitor PRM performance and identify potential risks and issues.
- Test platform updates and enhancements.
- Perform scheduled Partners data updates and maintain accurate data in PRM.
- Prepare monthly reports on platform usage.
- Develop, Review and Maintain Account Management Enablers and Resources
- Develop, review, and update Account Management resources.
- Conduct onboarding and induction programmes for Account Managers.
- Plan and organise sharing and learning platforms.
- Capability building and development of account managers
- Curate, plan and organise trainings and workshops to upskill account managers.
Job Requirements
- Recognised degree in any discipline with 2 years of work experience.
- Those who are new in the workforce or Diploma holder with at least 4 years of relevant work experience are also welcomed to apply
- Able to engage and work well with groups from diverse backgrounds
- Able to multi-task and possess strong administrative skills
- Demonstrate strong communications skills and attention to details
- A self-starter with a sense of curiosity and strong learning agility
- Resilient, agile and adaptable individual who thrives in a dynamic environment
- A good team player with strong interpersonal skills
