About the Job
As an Assistant Manager - Operations (Sales), you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team, optimizing sales performance, and collaborating with clients to achieve business objectives. This role demands a strong sales acumen, leadership skills, and the ability to work in a fast-paced environment.
Roles and Responsibilities:
- Seamlessly manage operations to ensure timely SLA delivery while maintaining high levels of employee and customer satisfaction.
- Drive B2C sales for insurance products (Health, Motor, Life).
- Establish and manage client relationships, ensuring strong engagement.
- Organize resources, set goals, and develop strategies to optimize sales performance.
- Monitor and document staff schedules, attendance, and productivity.
- Conduct weekly and monthly client meetings to understand expectations and provide updates.
- Ensure resolution of audit-related issues.
- Identify and drive process improvements.
- Coach and mentor team leads for better team management.
- Address and resolve internal customer queries.
- Act as the key point of contact for business-specific queries and challenges.
- Take on special projects based on business needs.
Desired Skills-
- Candidate must have onpapers experience of Assistant Manager
- Candidate must have experience into managing a telesales team of 40-50 people along with TL's reporting to him/her.
- Candidate must be fluent in English and Malayalam.
- Candidate must have good knowledge of Data.
Interested candidates can directly reach out on [Confidential Information]
