Responsibilities:
- Problem Solving approach to improve Lean and impact processes across both Verticals
- Lead, and mentor a team of Data Researchers/Sr. Data Researchers in providing accurate and reliable data to external clients
- Day-to-day people management including clarifying queries of the analysts and ensuring that collection procedures are being followed
- Collaborate with other local/global leaders in achieving departmental goals
- Handle special projects that may be assigned on an ad-hoc basis
- Drive performance reviews, talent development and workflow queues
- Mentor team members, identify lapses, and conduct training if required on the job on developing trends, to build a highly skilled team
- Ensure team members adhere to company rules and work ethics
- Proactively identify and troubleshoot system related issues
- Drive initiatives and suggest lean ideas to improve the business efficiency
What Were Looking For:
Basic Qualifications:
- Good problem-solving skills, effective coordination & stakeholder management across different sites and departments
- Capacity to give and accept feedback constructively and provide coaching to the team
- Exceptional oral and written communication skills
- Flexibility to work across various shifts including night shift on rotational or need basis
- People management skills, ability to build and motivate a team
- Maintains high ethical standards both personally and professionally, to maintain transparency in the team
- Proven ability to work with minimal direction, maintain focus while working with routine tasks
Preferred Qualifications:
- B.Com. / BBA / M. Com. / MBA or any stream
- Advance Proficiency of MS Excel
- Knowledge of SQL will be an added advantage
- Basic Knowledge of Lean or Automation/Robotics (Blue Prism, Python, R etc.) would be an added advantage.
