Role Overview
We are looking for a driven and detail-oriented
Assistant Manager – Collections to manage end-to-end receivables and ensure timely collection of dues from clients/brands. This role will play a critical part in maintaining healthy cash flows, strengthening client relationships, and driving disciplined credit practices.
Key Responsibilities
- Receivables & Collections Management
- Manage the end-to-end collections cycle for all clients/brands
- Track outstanding invoices and ensure timely follow-ups
- Drive collections against defined credit periods and targets
- Maintain ageing reports and highlight overdue accounts proactively
- Stakeholder Coordination
- Work closely with Sales, Brand Partnerships, and Operations teams for reconciliation and issue resolution
- Coordinate with clients/brands for payment follow-ups and dispute closures
- Act as the single point of contact for all collection-related queries
- Reconciliation & Dispute Resolution
- Perform regular account reconciliations with clients
- Identify and resolve billing discrepancies in coordination with internal teams
- Ensure accurate invoicing and alignment with agreed commercials
- Process & Compliance
- Ensure adherence to credit policies and collection SOPs
- Monitor credit limits and flag risks for delayed or defaulting clients
- Maintain proper documentation of all collection-related communications
- Reporting & MIS
- Prepare and share periodic reports:
- Ageing analysis
- Collection performance vs targets
- Overdue and risk accounts
- Provide insights and recommendations to improve collection efficiency
- Cash Flow Support
- Work closely with Finance leadership on cash flow forecasting
- Provide visibility on expected inflows and potential delays
Key Skills & Competencies
- Strong follow-up and negotiation skills
- High ownership and accountability
- Excellent communication and stakeholder management
- Analytical mindset with strong attention to detail
- Ability to manage multiple accounts and deadlines
Qualifications & Experience
- CA Inter / MBA Finance / B.Com or equivalent
- 3–6 years of experience in collections / accounts receivable
- Experience in retail, marketplace, or multi-brand environments preferred
- Proficiency in Excel and accounting tools (Tally / ERP systems)
