Assistant Manager

Designation – Assistant Manager - Learning Operations & Analytics

Role Overview

We are seeking an analytical and execution-focused L&D professional to manage learning operations, talent development initiatives, learning analytics, and project coordination. The role requires strong expertise in excel, creating dashboards, stakeholder coordination, LMS management, and program execution.

Responsibilities:-

Learning & Talent Management Operations

• Manage end-to-end execution of learning and talent development programs.
• Track nominations, attendance, completions, and learner records.
• Coordinate with business stakeholders, learners, facilitators, and vendors.
• Maintain and share goal completion and appraisal status reports with stakeholders.
• Manage learner communications, invitations, reminders, and completion follow-ups.

Learning Analytics & Reporting

• Build and maintain L&D dashboards using Power BI and Excel.
• Analyze participation, completion, effectiveness, and engagement metrics.
• Generate leadership reports and provide actionable insights.

LMS Coordination

• Partner with LMS teams for course deployment, enrollments, assessments, and reporting.
• Ensure learning data accuracy and resolve learner queries.

Required Skills:-

Technical Skills

• Advanced Excel and Power BI
• Learning Analytics and Dashboarding
• Data Analysis and Reporting
• LMS Administration/Coordination

Functional Skills

• Talent Management Processes
• Project Management
• Stakeholder Management
• Strong communication and coordination skills
• Analytical, detail-oriented, and process-driven approach

Preferred Profile

• 6–8 years of experience in Learning Operations, Talent Management, or Learning Analytics.
• Strong experience in developing Power BI dashboards and MIS reports.
• Experience managing large-scale learning programs in BPO/KPO/ITES environments.
• Proven ability to work with cross-functional stakeholders and drive learning initiatives effectively.

Industry Preference

BPO, KPO, ITES, Shared Services