Assistant Manager - Quality

POSITION/ ROLE

Executive / AM Quality (OQC / Field Failure Analysis)

LOCATION

Chennai Factory

DEPARTMENT/ DIVISION

UPBG / Manufacturing

GRADE

Exe / AM

EDUCATION

Diploma / B.E in Mechanical Engineering / HVAC / Production Engineering

EXPERIENCE (Years)

5-8 years in Quality / Manufacturing / Field Failure Analysis (preferably RAC or Consumer Durables Industry)

ROLE

Key Responsibilities

Outgoing Quality Assurance (OQA)

Establish and implement outgoing quality control plans for RAC products prior to dispatch.

Conduct final inspection audits (visual, functional, packaging) to ensure adherence to quality standards.

Monitor and control FPY (First Pass Yield) and outgoing defect levels.

Ensure compliance with regulatory and internal quality standards.

Drive actions for identified defects before product release.

Market Failure Data Analysis

Collect, consolidate, and analyze field failure data from service teams, warranty systems, and customer complaints.

Identify recurring issues, failure trends, and high-risk components using structured analysis tools and perform root cause analysis (RCA).

Track warranty claim trends to identify quality gaps.

Improve customer satisfaction by reducing repeat failures and complaint turnaround time.

Cross-Functional Improvement Initiatives

Collaborate with Manufacturing, R&D, Service, and Supplier Quality teams to address field issues.

Drive corrective and preventive actions (CAPA) based on market feedback.

Participate in design reviews to incorporate field learnings into new product development.

Support supplier quality improvements based on failure trends.

Quality Reporting & Governance

Prepare and present report on outgoing quality performance & market failure insights.

Publish daily/weekly/monthly reports covering defect trends, RCA status, and improvement actions.

Monitor effectiveness of implemented corrective actions through field performance data.

Support leadership reviews with data-driven insights.

Continuous Improvement & Digitization

Drive digitalization of quality data tracking & analytics (dashboarding tools, automation).

Lead initiatives for defect reduction, reliability enhancement, and cost optimization.

Benchmark best practices in quality analytics and implement within RAC operations.

Essential Attributes

Experience in handling field quality or service data

Exposure to supplier quality and reliability engineering

Strong proficiency in Excel and PowerPoint presentations

DESIRED ATTRIBUTES

Understanding of RAC products and manufacturing processes

Proficiency in quality tools (7 QC tools, 8D, FMEA, SPC)

Familiarity with testing standards and inspection techniques

OPERATIONAL REPORTING

Head Quality RAC

FUNCTIONAL REPORTING

Head Quality RAC