Assistant Manager - Quality

Key Responsibilities

• Manage CQI IRCA accreditation & back-office operations
• Coordinate with accreditation bodies for examinations, results & certificates
• Manage participant data, examination processes and training documentation
• Coordinate with trainers for post-training activities & evaluations
• Maintain accreditation dashboards, KPIs & pass/fail analysis
• Conduct feedback analysis and support continuous improvement
• Manage complaints, internal/external audits & timely closure
• Support overall QMS, process & documentation management
• Graduate in any discipline
• 4 - 7 years of experience in Quality/Operations, preferably in the Certification & Training industry
• Strong coordination, analytical, interpersonal & problem-solving skills
• Good knowledge of MS Excel, Word & PowerPoint
• Knowledge of quality standards & best practices
• Adaptable, organized and able to multi-task effectively
• Email - [Confidential Information]