Assistant Manager - Quality

Job Title: Assistant/Deputy Manager

Location: Pune

Experience: 5 - 8 yrs

Educational Qualification: 5-8 years of progressive experience in quality assurance, quality control, or related roles, with at least 2 years in a supervisory or team lead capacity. Demonstrated experience in implementing and maintaining quality management systems and leading audits.Bachelor's degree in engineering, science, quality management, or a related field. Professional certification in quality (such as ASQ Certified Quality Engineer, Six Sigma Green Belt/Black Belt, and/or ISO 9001 Lead Auditor) is highly desirable.

Work Mode: Hybrid

About the department:

The roots of our organization lie in its culture where Quality has been the steppingstone for moving towards the Next Paradigm (Nexdigm).

Our USP lies in keeping things simple.

A sound approach is adopted with the right metrics for monitoring performance and trigger improvements based on simple Plan Do Check Act rule.

While the world is talking about Quality 4.0 now, we have adopted Digitalization way back in 2020 and since then

Quality has evolved from mere Quality Control to Quality 4.0. Our USP helped us in bridging the gap between Process, People, Technology, Organization mindset and behaviors through Quality. Quality has always been the enabler in setting the tone of excellence in the organization.

We are pioneers in establishing an integrated Business Excellence framework, perhaps the only one in the industry of our nature. Our approach helped us in achieving all three ISO certifications for Quality Management System (ISO 9001:2015), Information Security Management System (ISO/IEC 27001: 2022) and Personal Information Management System (ISO/IEC 27701:2019), well ahead of time. Proud to call it out again as the USP.

Customer focus, Continual Improvement and People are our three credos. We firmly believe in building quality at design, at every phase of the project which calls for Exploring, Engaging and Experiencing an enriching learning while you have fun.

Come, be part of the Quality Journey at Nexdigm.

What's in it for you

You will play a vital role in contributing to the organization's excellence journey. You will learn how simple is beautiful, how to lead with Influence using your biggest asset - your passion and commitment for Quality. You will get an opportunity to be the change agent - a Quality Champion, a role model who you always aspired to be. You would promote quality, strengthen quality culture, lead transformation, enable continuous improvement and facilitate operational excellence - to bring out the best in quality, for the organization and for yourself to stay future ready.

Role Description

Responsible for supporting the Quality Manager in administering the organization's quality program. This role involves supervising quality teams, coordinating quality improvement initiatives, ensuring compliance with internal and external standards, and acting as a liaison between quality and other departments. The Assistant/Deputy Manager also plays a key role in training, coaching, and developing junior quality staff, and may deputize for the Quality Manager as needed.

Key Result Areas:

Quality Program Administration:
Oversee the implementation and maintenance of the quality management system (QMS) within assigned areas.

Team Supervision:Lead and mentor quality professionals and technicians, ensuring effective execution of quality processes and procedures.

Audit Management:

Plan, coordinate, and participate in internal and external audits ensure timely closure of audit findings.

Data Analysis & Reporting:

Analyze quality data, identify trends, and prepare reports for management recommend and implement corrective actions.

Process Excellence:

Lead or participate in continuous improvement projects, utilizing quality tools and methodologies to drive process optimization internally.

Business Excellence:

Lead and contribute in client facing assignments in role of Quality consultant.

Support Quality digitalization initiatives in using AI as an enabler to improve effectiveness of QMS.

Compliance & Documentation:

Ensure compliance with relevant standards (e.g., ISO 9001) and maintain accurate quality documentation and records.

Customer Quality:

Support quality management and address customer quality issues, including complaint resolution and root cause analysis.

Training & Development:

Conduct or coordinate training sessions for quality staff and promote quality awareness across the organization.

Required Competencies, Skills, and Experience

Hard Skills:

• In-depth knowledge of quality management principles, standards, and methodologies (e.g., ISO 9001, Six Sigma, Lean).

• Proficiency in quality tools such as root cause analysis, FMEA, control plans, and statistical process control.

• Strong data analysis and reporting skills, including the use of spreadsheets and quality management software.

• Experience with audit planning, execution, and follow-up.

• Exposure to Information Security and Data Privacy would be an added advantage.

Soft Skills:

• Passion for Quality.

• Intrinsic motivation to lead with influence without authority

• Strong leadership and team management abilities.

• Excellent communication and interpersonal skills, able to interact effectively with all levels of the organization.

• Critical thinking, problem-solving, and decision-making skills.

• Ability to coach, mentor, and develop junior staff.

• Change management and conflict resolution skills.

Mixed Skills:

• Project management skills, including planning, organizing, and prioritizing tasks.

• Customer focus and ability to manage vendor and client quality issues.

• Ability to drive and sustain continuous improvement initiatives.

Hiring Process:

Your interaction with us will include, but not be limited to,

• Technical / HR Interviews

• Assessment