Assistant Manager, QCD (CRM Operations)

Key Deliverables:

• Oversee end-to-end victualling and catering operations for assigned merchant vessels
• Ensure cost-effective provisioning aligned with quality and nutrition standards
• Lead and mentor catering and procurement teams for optimal performance
• Prepare MIS reports and maintain compliance with budgetary controls and SOPs

Role Responsibilities:

• Sanction shipboard provision orders and control on-board housekeeping quality
• Conduct ship visits and audits for catering, hygiene, and storage conditions
• Handle customer grievance redressal and strengthen owner satisfaction
• Drive internal training, cost optimization, and continuous process improvement