we are looking for someone who has built their career within the quality domain from the ground up. Specifically, we need a candidate who has hands-on experience transforming processes, a deep understanding of various quality models, and familiarity with AI applications in quality management. The person should understand quality models like Lean Six Sigma, DMAIC, PDCA, RCA, 5 Whys, Fishbone, Pareto, CAPA, and preferably FMEA.
Location – Hyderabad
Purpose of the Role
Lead the Quality function by driving operational excellence, customer satisfaction,
compliance, and continuous improvement initiatives. The role is responsible for
developing quality frameworks, managing stakeholder relationships, analyzing
performance trends, and implementing process improvement projects to enhance
business outcomes.
Key Responsibilities
Quality Management
Lead and manage the Quality Assurance team across multiple
processes/accounts.
Establish and maintain quality standards, scorecards, and audit
methodologies.
Monitor process performance through quality audits and transaction
monitoring.
Ensure adherence to client requirements, SOPs, policies, and compliance
standards.
Drive calibration sessions with operations and clients.
Performance & Analytics
Analyze quality data, trends, and defect patterns.
Conduct Root Cause Analysis (RCA) and implement Corrective & Preventive
Actions (CAPA).
Publish quality dashboards, reports, and executive summaries.
Identify opportunities to improve KPIs, SLAs, and customer experience.
Continuous Improvement
Lead Lean Six Sigma and process improvement projects.
Drive automation and productivity improvement initiatives.
Stakeholder Management
Partner with Operations, Training, Transition, and Client teams.
Present quality insights and recommendations to senior leadership.
Manage client quality reviews and governance meetings.
Influence stakeholders to drive sustainable improvements.
Team Leadership
Coach and mentor Quality Analysts, Leads, and Managers.
Conduct performance reviews and development planning.
Build a high-performance quality culture.
Drive employee engagement and capability building.
Risk & Compliance
Ensure compliance with internal controls and regulatory requirements.
Manage quality risks and mitigation plans.
Support audits and client assessments.
Required Skills & Competencies
Technical Skills
Quality Management Systems (QMS)
Lean Six Sigma Methodologies
Process Improvement & Automation
Statistical Analysis & Reporting
RCA & CAPA
Audit Management
KPI/SLA Governance
MS Excel, Power BI, PowerPoint
Leadership Competencies
Strategic Thinking
Stakeholder Management
Decision Making
Problem Solving
Change Management
Communication & Presentation Skills
Team Development & Coaching
Preferred Qualifications
Graduate/Post Graduate in any discipline.
Lean Six Sigma Yellow Belt (Mandatory).
Lean Six Sigma Green Belt or Black Belt (Preferred).
Experience in BPM/BPO/Shared Services/F&A Operations.
Experience
8–10 years of overall experience.
5+ years in Quality Leadership or Operational Excellence roles.
Proven experience managing
Skills: process improvement,six sigma,rca,management,leadership,lean six sigma
