Assistant Manager - Process Training

• Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts
• In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals
• You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement

Responsibilities:

• Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes
• Domain: US Residential Mortgage Underwriting
• Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions
• Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements
• Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions
• Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain
• Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives
• Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time
• Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness
• Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development

Qualifications:

• Project and Training Management Experience is a must
• Strong Domain: US Residential Mortgage Underwriting (entire value chain across originations)
• Good with Microsoft Office
• Strong with MIS reporting