Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage & Title search process) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement.
- Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes.
- Domain: US Title Search and Residential Mortgage Underwriting
- Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions.
- Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements.
- Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain.
- Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives.
- Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time.
- Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness.
- Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development.
Qualifications
Qualification: Project and Training Management Experience is a must. Strong Domain – US Title Search, Residential Mortgage Underwriting, entire value chain across originationsGood with Microsoft OfficeStrong with MIS reportingStrong analytical and operations management skillsClient focused with superior written and verbal communication skills.Ability to work under pressure in a faced paced environment with limited structure.Track record in designing and executing successful training programsFamiliarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.) will be added advantage
