Assistant Manager - Process Training - Fare Filing (Airline Process) - Pune

Key Responsibilities:-

Conduct new hire training batches for Fare Filing and provide end to end OJT handholding, ensuring smooth transition from classroom to production.

Evaluate trainee and associate performance to identify skill gaps and recommend targeted learning interventions.

Work closely with internal and external stakeholders to support process updates, floor readiness, and training alignment.

Conduct regular Training Need Analysis (TNA) and Training Need Identification (TNI) using productivity, revenue, and accuracy data.

Design and deliver customized training programs to address identified skill gaps.

Storyboard, develop, and update training material, including facilitator guides, learner guides, assessments, and practice exercises.

Coach trainees through classroom training and on the job learning; provide structured feedback to improve performance.

Ensure training modules are updated in line with process changes, airline updates, and fare filing enhancements.

Manage batch hygiene by monitoring attendance, absenteeism, and attrition, and proactively motivate learners.

Consistently achieve or exceed training targets related to quality, throughput, and certification.

Maintain accurate training data and MIS for all batches conducted.

Research new and effective training methodologies and implement continuous improvements in training delivery.

Desired Candidate Profile :-

Experience & Domain Knowledge

Strong travel domain knowledge with in depth ATPCO Fare Filing experience.

Minimum 5+ years of training experience on Fare Filing and GDS.

Proven experience in new hire training and OJT coaching.

Skills & Competencies

Strong ability to identify skill gaps and translate them into actionable training plans.

Good knowledge of training methodologies and adult learning principles.

Excellent coaching, feedback, stakeholder management, and people management skills.

Strong analytical and planning abilities.

Technical & Education

Good knowledge of MS Office (PowerPoint, Excel, Word); exposure to digital or LMS based training preferred.

Graduate in any discipline.

Comfortable working in rotational shifts, as per business needs.

Qualification

Graduate, Fare Filing Experience

IATA Certified preferred