Assistant Manager - Process Training - Fare Filing (Airline Process) - Pune

Key Responsibilities:-

• Conduct new hire training batches for Fare Filing and provide end to end OJT handholding, ensuring smooth transition from classroom to production.

• Evaluate trainee and associate performance to identify skill gaps and recommend targeted learning interventions.

• Work closely with internal and external stakeholders to support process updates, floor readiness, and training alignment.

• Conduct regular Training Need Analysis (TNA) and Training Need Identification (TNI) using productivity, revenue, and accuracy data.

• Design and deliver customized training programs to address identified skill gaps.

• Storyboard, develop, and update training material, including facilitator guides, learner guides, assessments, and practice exercises.

• Coach trainees through classroom training and on the job learning; provide structured feedback to improve performance.

• Ensure training modules are updated in line with process changes, airline updates, and fare filing enhancements.

• Manage batch hygiene by monitoring attendance, absenteeism, and attrition, and proactively motivate learners.

• Consistently achieve or exceed training targets related to quality, throughput, and certification.

• Maintain accurate training data and MIS for all batches conducted.

• Research new and effective training methodologies and implement continuous improvements in training delivery.

Desired Candidate Profile :-

Experience & Domain Knowledge

• Strong travel domain knowledge with in depth ATPCO Fare Filing experience.

• Minimum 5+ years of training experience on Fare Filing and GDS.

• Proven experience in new hire training and OJT coaching.

Skills & Competencies

• Strong ability to identify skill gaps and translate them into actionable training plans.

• Good knowledge of training methodologies and adult learning principles.

• Excellent coaching, feedback, stakeholder management, and people management skills.

• Strong analytical and planning abilities.

Technical & Education

• Good knowledge of MS Office (PowerPoint, Excel, Word); exposure to digital or LMS based training preferred.

• Graduate in any discipline.

• Comfortable working in rotational shifts, as per business needs.

Qualification

Graduate, Fare Filing Experience

IATA Certified preferred