About JLL
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com
What this job requires:
- Hands-on experience managing UK Payroll and related activities
- High proficiency in Payroll processes with ability to resolve complex queries between Tier 2-3
- Understanding of UK labour laws, tax regulations, and compliance requirements
- Handle errors/escalations from process partners, HRs and provide RCA plan to Team/Process Lead
- Review, Analyse, and Escalate complex queries to appropriate owners (inside or outside of HR)
- Update and/or Review SOP's and process-maps on a regular basis based on new inputs/changes/updates and work with content owners to ensure documents are up to date
- Own Quality Check process on the Key/Critical HR transactions processed by team as defined in the Quality framework
- Adherence to agreed KPIs, KRAs, SLAs and customer service standards
- Managing stakeholder calls with the UK process owners/partners on a regular basis and ensures required documentation
- Ability to challenge the status quo and implement process improvements to enhance the end user and people partner experience.
- Co-ordination with Payroll vendors/local HR's/Finance/Team for Payroll and managing payroll activities as per the defined calendar/timelines.
- Manage group of UK payroll members, process training/team trainings which includes new hire sessions, knowledge transfer sessions, process update sessions
What this job involves:
Payroll Administration:
- Lead end-to-end payroll processes, including complex data entry, calculations, and deductions for multiple states and jurisdictions
- Ensure strict adherence to UK tax requirements
- Oversee validation of payroll data for accuracy, completeness, and regulatory compliance
- Serve as primary liaison with HR, Finance, and Legal teams to resolve complex payroll-related issues and discrepancies
- Provide expert-level resolution for escalated employee payroll inquiries within established timeframes
- Develop and maintain key performance indicators for UK payroll operations
- Opportunities for streamlining payroll processes, improving efficiency, and enhancing data integrity.
- Drive system enhancements and upgrades, providing input on payroll system requirements.
Qualifications:
- Bachelor's degree in accounting, Finance, or related field preferred.
- Minimum of 7-8 years of progressive experience in payroll processing, with demonstrated expertise in UK payroll administration.
- Proficiency in payroll software and systems is desirable.
- Excellent analytical skills with a high attention to detail.
- Ability to maintain confidentiality of sensitive payroll information.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment with constant/tight deadlines.
- Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.
- UK Payroll certification will be desirable.
