Description
About the role:
This role exists to make sure nothing stalls: integrations move, dependencies close, documentation is complete, and partners stay aligned.
You'll work closely with lenders,NBFCs,PGs, and legal teams to support partnership execution and scaling.
What you'll be accountable for
- On-time partner onboarding and go-lives
- Clear tracking of partner dependencies
- Smooth coordination between internal teams and external partners
- Operational readiness of every live partnership
What you'll do (Day-to-Day)
1. Partner Coordination & Execution
- Own the end-to-end onboarding process for new partners: lenders, NBFCs,Banks, and channel partners
- Drive day-to-day coordination with partner and business teams.
- Track and close pending items: APIs, documentation, onboarding etc
- Ensure follow-ups are tight and timelines don't slip.
2. Sales Operations Support
- Support the partnerships and business teams with operational reporting, MIS, and pipeline tracking
- Maintain structured records of partner activity, onboarding status, and go-live milestones
- Flag blockers early and coordinate resolution across internal teams
- Assist in preparing partner-facing materials: SOPs, onboarding kits, and communication templates
3. Channel Partner Management
- Act as a point of contact for assigned channel partners for day-to-day queries and coordination
- Drive timely follow-ups on APIs, integration steps, documentation, and onboarding tasks
- Monitor early post-go-live performance and flag integration or operational issues
- Support expansion of scope - new products, rule changes, or new flows - as partners scale
What we're looking for
- 1–2 years of experience in partnerships, operations, program management, or fintech roles.
- Strong execution and follow-up skills.
- Comfort working with tech teams, APIs, and system-driven products.
- Strong understanding of credit bureau processes and data (CIBIL, Experian, CRIF, or similar), including bureau checks, report flows, consent journeys, and lending onboarding requirements.
- Clear communication and stakeholder management skills.
- Ability to work in fast-paced, ambiguous startup environments.
Why this role matters
- Partnerships directly impact product availability and revenue.
- High ownership and visibility with leadership.
- Strong learning curve across fintech, product, and integrations.
- Clear path to grow into Partnership Manager ownership.
About Us:
Pice is a Banking & Financial Services (BFSI) company serving Indian SMEs. Pice has set out to make it easier for small businesses to get access to / use high-quality financial services. We are building a suite of business-first products with payments & collections and combining it with powerful new credit products that businesses can use to grow to the next level.
We are a vibrant team of 70+ people working across the domains of tech, product & business. Spearheaded by 3 dynamic founders, we are backed by Nexus Venture Partners, Paramark & 10 renowned Angels.
