JOB CONTENT:
Key Responsibilities:
Responsible for managing the team:
- Assess the utilization of the team and take corrective measures if required
- Organize regular team meetings to review and assess progress and provide updates as
- required
- Identify training needs and ensure trainings are organized accordingly
- Conduct skip level meetings to gauge team morale and bridge gaps as required
- Handle grievances raised within the team
- Leave and workflow management for the team
- Manage Performance of the team
- Provide periodic performance feedback in one-on-one meetings
- Conduct Performance Appraisals
- PBP allocation for constant low performers
- Regularly interact with clients to build a good working relationship that fosters
- smooth operations
- Maintain the MOMs (Memorandum of the Meetings) for client meetings and
- communicate the same to management and clients
- Liaise with clients and team members for clarification in terms of process work and
- transitions
- Explore potential scope of business enhancement and create subsequent leads
- Review and verify reports created by AL/L before circulating them internally and
- externally
- Verify SOPs (Standard Operating Procedures), L1 and L3 for the process
- Responsible for ensuring adherence of the productivity, quality and timelines
- standards defined by the Service Level Agreements (SLAs) for the team
- Role to be considered as Individual contributor or People Manager basis business
- requirement.
Key Skills and Requirements:
• Knowledge of the Title/Mortgage/Accounting industry
• Excellent verbal and written communication skills
• Strong interpersonal, negotiation, query management and relationship building skills
• Strong business acumen and analytical skills
• Ability to deal with ambiguity and high pace of working
• High customer orientation including prompt response to emails/ queries
• Excellent business partnering skills, ability to persuade and influence business
leaders
• Proficiency in MS Office
• Flexible to work in night shifts
