OUTBOUND SALES (Banking Experience mandatory) !!
Roles and responsibilities:
- Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines
- CSAT, NPS, Attrition, Shrinkage, Performance Management- Top Quartile, Bottom Quartile Management
- Encourage And Motivate Team To Meet Organizational Goals
- Develop Team Skill Sets And Manage Personal Development Goals For The Team
- Proactively Updates On New Procedure
- Responsible For Staff Retention Within The Team
- Presents Detailed Information And Responds To Questions From Managers, Clients And Customers
- Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor
- Responsible For Feedback And Coaching
- Good MS Office Knowledge
- Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client
- Will Be Responsible For Hourly & Daily Performance
- Will Be Responsible For Client Communication For His Process
- Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them
- Ensure Prompt & Accurate Service & Achievement Of Target
- To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager
- Should Have Good Knowledge Of MS Excel
- Good Communication Skills
- Team Handling Skills
Key Skills :
- Email queue Knowledge
- Good analytical skills
- Time Management
- Ability to multitask
- Ability to work well in and promote a team environment
- Knowledge of NPS
- People management skills
- Flexible to adapt new workflows
- Excellent communication and comprehension skills are required
Preferred Skills:
- Strong communication skills in English
Critical Competencies:
- Customer Service
- Good analytical skills
- Must be very good with data representation
- Must be very good with MS Excel
- Time Management
- Ability to multi-task
