Responsibilities
- Manage day-to-day operations, ensure SLA delivery, and lead a team handling policy administration while aligning with business goals and compliance standards.
- Implementing the organizational strategy and aligning the efforts towards the collaborator's business requirement.
- Improving the customer service standards continuously and developing an environment of creativity and automation within the team. Always ensuring the audit preparedness of the unit.
- Understanding and implementing PGS strategic initiatives/business objectives in collaboration with the leaders.
- Escalate issues which cannot be resolved by the team.
- Provide the team with a vision of the business objectives.
- Interpret the procedures and implement the newly onboarded processes in accordance with plan provisions and state & federal regulations.
- Strive for team consensus and win-win agreements.
- Work actively and closely to devise plan around meeting defined Service Level Agreements.
- Forms relationships to expand networking opportunities.
- TNA and training management for the team.
- Ensure to provide opportunities for coaching, mentoring, and providing feedback to staff and management regarding training and learning.
- Create and monitor the action plans for under-performance Provide status reporting of team performance.
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Ensure discussions and decisions lead toward closure.
- Maintain healthy group dynamics Intervene when necessary to aid the group in resolving issues Encourage creativity, risk-taking, and constant improvement Recognize and celebrate team and team member accomplishments and exceptional performance.
- Serve as a focal point to communicate and resolve interface and integration issues with other teams.
Qualifications
- Bachelor's / Master's degree.
- An equivalent of 10 years of work experience, plus 2+ years related work experience required (financial services, insurance industry (Domestic / US/ Abroad), insurance onboarding / policy administration experience preferred).
- Previous work experience in direct / indirect people management roles / responsibilities.
- Team handling experience is must Prior work experience in policy administration - group insurance is preferred (however formal training will be provided)
Additional Information
Must have skills
- Ability to maintain a high degree of accuracy and pay strict attention to detail.
- Ability to maintain confidentiality.
- Ability of effective stakeholder management.
- Excellent written and verbal communication skills
- Willingness to work in rotational shift
- Demonstrated flexibility to adapt to changes in procedures and job assignments
- Ability to work independently and seek solutions to problems
- Prioritization skills in order to schedule work to meet deadlines
- Well-developed analytical skills to evaluate and resolve appropriate course of action
- Demonstrated ability to analyze detailed information, issues, situations, and procedures to develop effective solutions.
- Ability to work independently and seek solutions to problems.
- Ability to follow detailed instructions and make independent decisions.
Shift Timings: 1.30PM to 10.30 PM & Oversee night shift resources
