Assistant Manager – Operations
Location: Pant Nagar
Department: Operations / Logistics / Warehouse
Job Summary
We are seeking a dynamic and responsible
Assistant Manager – Operations to oversee day-to-day plant operations at the Pant Nagar site. The role involves managing workforce, ensuring smooth warehouse and logistics activities, maintaining compliance, handling billing processes, and addressing customer escalations efficiently.
Key Responsibilities
- Operations Management
- Oversee daily plant/warehouse operations to ensure smooth workflow and productivity
- Monitor dispatch, inbound, and inventory activities
- Coordinate with plant, transport, and internal teams for seamless execution
- Time & Attendance Management (Time Labs)
- Cross-check and validate employee attendance records regularly
- Ensure accurate data entry and maintenance in the Time Labs system
- Manage shift planning, rostering, and manpower allocation
- Employee Management
- Onboard new employees and update records in the system
- Supervise workforce performance and discipline on the shop floor
- Handle manpower planning and vendor coordination (contractual staff, if applicable)
- Billing & Documentation
- Prepare and verify monthly billing as per agreed contracts
- Ensure accuracy in invoicing and timely submission
- Maintain all operational and billing documentation
- Customer Handling & Escalations
- Act as the first point of contact for operational concerns
- Handle operational issues and escalations promptly
- Ensure high levels of service delivery and satisfaction
- Compliance & Audits
- Ensure adherence to statutory compliance (ESIC, PF, labor laws, safety norms)
- Maintain records for audits and inspections
- Implement company policies and safety standards at site
- Process Improvement
- Identify operational gaps and suggest improvements
- Drive cost control, productivity enhancement, and error reduction
- Ensure SOP adherence across all activities
- Reporting & Coordination
- Share daily, weekly, and monthly MIS reports with management
- Coordinate with HR, Finance, and corporate teams for smooth operations
- Track KPIs and operational performance metrics
Required Skills
- Strong knowledge of warehouse/logistics operations
- Good understanding of labor compliance and statutory requirements
- Experience in billing and MIS reporting
- Leadership and team handling skills
- Problem-solving and escalation handling ability
- Basic system knowledge (Excel, attendance systems like Time Labs)
Experience & Qualification
- Graduate (preferred in Logistics / Supply Chain / Management)
- 3–6 years of experience in warehouse/plant operations
- Experience in 3PL / manufacturing environment preferred
