Assistant Manager Operations

Who we are

As part of the 15-year-old ECESIS Group, we have developed deep expertise in management

consulting and talent acquisition for the advanced manufacturing industry. Recognized as one of

the most trusted brands in the industry, our reputation is built on providing world-class,

high-quality talent. ECESIS is also the only IT firm in Kerala, to be awarded the India BPO

Promotion Scheme (IBPS) Government funding in 2018. We are a NASSCOM affiliated

organization.

What we do

For over a decade, we have partnered with realtors, brokers, and real estate companies with

precise valuations and Comparative Market Analysis (CMA). Our commitment to high-quality,

value-driven deliverables ensures that you remain proactive, decisive, and adaptable as your

business evolves and expands.

Job Description

We are seeking an experienced and dynamic Assistant Manager- Operations to oversee and

optimize our business processes while ensuring high operational efficiency. The ideal candidate

will have a strong background in the BPO industry, team leadership, and client management,

with a proven ability to drive performance, mentor teams, and streamline processes. This role

requires a strategic thinker with excellent leadership, analytical, and communication skills.

Job Title: Assistant Manager- Operations

Location:

● Trivandrum – 2 vacancy

● Employment Type: Full-time

Experience:

● Minimum 5 years of experience in the BPO industry

● At least 3 years of experience as a Team Lead in a BPO environment

● Client management experience is mandatory

● Experience in the Mortgage industry is an added advantage

● Experience in managing and overseeing Non-Voice Process operations.

● Experience in leading and managing a team of 15-20 members.

Educational Qualification:

● Post Graduation in Business Management/ MBA

Key Responsibilities:

● Oversee day-to-day BPO operations to ensure efficiency and productivity

● Develop and implement process improvement strategies to optimize workflows

● Manage, mentor, and train both Team Leaders and employees to enhance overall

performance

● Ensure client satisfaction by maintaining strong communication and timely deliverables

● Handle escalations, client queries, and critical business decisions effectively

● Monitor KPIs, performance metrics, and process compliance to meet business

objectives

● Work closely with cross-functional teams to streamline operations

● Ensure adherence to SLAs, quality benchmarks, and compliance standards

Key Skills & Competencies:

● Excellent communication and interpersonal skills

● Strong leadership, analytical, and decision-making abilities

● Ability to handle multiple projects and work under tight deadlines

● Expertise in process planning, resource allocation, and risk management

● Highly motivated, result-oriented, and dynamic approach towards work

● Ability to identify training needs and conduct mentoring sessions for both Team

Leaders and employees

Shift Timings:

● Day Shift

● Night Shift (Night shift allowances applicable)